お買い物方法

Before Ordering

The Oritz Online Shop is available 24 hours a day, except for service outages due to maintenance, which will be announced on the website.

If you register as a customer when you shop for the first time, the information you registered the first time (sender) will be stored in our database, so you can skip the input procedure the next time you shop. is possible and is very convenient.
Guest orders (orders without registering as a member) are also possible at our online shop.

New member registration procedure

• Online shop, click on the account icon in the top right corner of the top menu to go to the login page.
• Press the "Create Account" button under the "Sign In" button.
• On the account registration page, enter the required information according to the instructions on the screen and press the "CREATE" button.
• We will send a “Membership Registration Verification procedure email” to your registered email address.
• When you complete the authentication procedure (click the URL) in the "member registration authentication procedure email", new member registration will be completed.
• Once new member registration is completed, you will be able to pre-register your billing and shipping addresses.

How to Login

• In online shop, click on the account icon in the top right corner of the top menu to go to the login page.
• Enter the required information according to the screen and press the "SIGN IN" button.

Order procedure

(1) From the top page of the Oritz Online Shop

1. Search by product name or product code
   If you want to search for products listed in catalogs and leaflets, use "Product Search". You can easily search for the product you are looking for simply by entering the product name or product number.
2. Search from Top page
   1. Move the mouse pointer over "To Japan" or "To USA" on the top menu to open the product category list and search for products.
   2. Click on the desired product from the top banner to display each product page.
   3. You can search for products by occasion.
   4. You can see special features by each theme. You can also search for limited items.

(2) From the Category Page

• In the category page, if you use the "Advanced Search" on the upper right, you can also search for your preferences by matching price range and other preferences.

(3) A product list will be displayed.

If you come to the product list from each page, please press the desired product.
The product detail page is displayed.

(4) Specify the number and size of products, and add them to the shopping cart.

On the product detail page, select the desired size for each product, enter the quantity, and press the "Add to Cart" button.
The “Cart” page will appear.

(5) Cart page: Check the contents of your shopping cart

• You can cancel or change the quantity of selected items from the shopping cart.
• If you want to add a product, press the "Back" button and enter again.
• If there are other specified input items on the right, enter those items and check "I agree to the terms and conditions".
• The total amount is displayed.

If the items you ordered are correct, please press the "CHECK OUT" button.

(6) Information page: Enter "contact and shipping information"

• If you have a Google Pay or Meta Pay account, you can select and use Express Checkout.
• "Contact Information" and "Shipping Address" are displayed at the top of the page. Enter your email address in "Contact Information" and the delivery address in "Shipping Address" according to the instructions on the screen.
• If you are a registered member, you can register your shipping address by logging in.
• If you would like to register as a new member, click the "SIGN IN" button, then the "Create an account" button, and follow the instructions on the screen.
• If you are using a coupon, enter your coupon code in the coupon code field on the right and click the "Apply" button.

If all information is correct, please press the "Continue to shipping" button.

(7)  Shipping page

• Additional shipping charges apply for deliveries to Okinawa, Hawaii, and Alaska.

If all information is correct, please press the "Continue to payment" button.

(8) Payment page

• Enter your credit card information according to the on-screen instructions.
• Enter your billing address as prompted.

If all information is correct, please press the "Pay Now" button.

(9) Order completion/confirmation page

• When the order acceptance process is completed, an e-mail "Notice of completion of order acceptance" will be sent to the registered e-mail address.
• You can check the order number and order details from the order reception completion page.

 

Payment troubleshooting

If you pay for multiple orders in succession, your credit card may be temporarily locked due to security lock. Security lock is a function to prevent unauthorized use of credit cards.

Once the security lock is applied, the card cannot be used until it is unlocked by contacting the card company.

If the security lock is applied, please contact the credit card company, ask for confirmation of use, and have the suspension lifted.